The all new REALRIDER® App, releasing on App Stores Spring 2021.
Emergency service alerting to extend across Europe, ROI, North America, Australia & New Zealand.
Keep your group rides together & your mates safer with our real-time connected Group Riding feature.
All new Cloud-syncing route recording system with auto-pause, revamped photo capture, full screen route views & improved stats.
Share or export your routes with improved mapping, photos & ride stats.
To find out more or for all other enquires, get in touch with the team at email@example.com
Thank you for considering the use of our services. We hope that you will complete your registration but before you do so, you should read the contents of this document, which sets out the legal foundations for the relationship you have with us.
Below you will find our Terms and Conditions of Use. This document forms the contractual arrangement between us, which comes into force when you complete your registration.
Below the Terms and Conditions of Use you will find terms and conditions that relate to the delivery to you of other services by third parties. Your contract concerning those other services is with the third party provider in question, so you should read the applicable terms and conditions before making use of them.
TERMS AND CONDITIONS OF USE
The information below tells you how you may use the REALRIDER® app and other services provided by REALRIDER® for your own personal, non-commercial use. Please read these terms and conditions (the “Terms”) carefully before using REALRIDER’s services.
Please note that REALRIDER® updates these Terms from time to time so please review them regularly. These terms were last updated on 26 January 2017.
What do these Terms cover?
These Terms set out important information regarding your rights and obligations, and the restrictions that may apply, when you:
Our references below to the Services should be taken as including the Subscription Services unless we state to the contrary.
Who uses and who provides the Services?
References to “you” or “your” mean you as a user of the Services. References to “we”, “us”, “our” or “REALRIDER®” are to the provider of the Service, which is Realsafe Technologies Limited, a company registered in England & Wales with registered office at Northern Design Centre, Baltic Business Quarter, Gateshead NE8 3DF. Company No. 08120770. If you have any questions, queries or complaints about these Terms or the Services, please contact us at email: firstname.lastname@example.org or postal address of the registered office.
If you download an app from Apple’s AppStore or Google Play, you are forming a contract not with Apple or Google but with us. Neither Apple nor Google will provide support for your app and you should contact us, not Apple or Google, concerning any problems you have through the facilities we provide for that purpose. However, if you are unhappy with the quality of the app, you can express your discontent to Apple or Google through either system and, if appropriate, obtain a refund of any payments you’ve made for or through the app concerned.
Why should you read these Terms?
Will these Terms change?
Please note that we may update and amend these Terms from time to time and the current version of these terms will be posted on the Website. We will endeavour to notify you when we post new Terms. The version of these Terms that is current at the time you use the Services will apply to your use of those Services. It is your responsibility to ensure you review these Terms regularly to familiarise yourself with any changes. Your use of the Services following any such changes will constitute your acceptance of the revised Terms.
Will any other Terms and Conditions apply to use of the Services?
In addition to these Terms, the following terms and conditions may also apply to your use of the Services:
REALRIDER® Service-Specific Terms: You may be asked to agree to additional terms and conditions (“Additional Terms and Conditions”) when using specific Services, for example, before entering competitions or prize draws promoted by us or our partners, submitting materials, subscriptions or purchasing goods via the Services, or using any of our applications which may be available. If there is any inconsistency between these Terms and any such Additional Terms and Conditions, the Additional Terms and Conditions will prevail to the extent of such inconsistency.
Third Party Terms: Please also see the section below entitled “Third party content and services” regarding certain pages and services that are provided on our Website or via the Services and which are managed, hosted, delivered and/or operated by a third party.
Who is responsible for the availability and content of the Services?
Save for the Subscription Services, the Services are made available to you by REALRIDER® at our sole and absolute discretion and we may modify or withdraw those Services, or the period during which they are available, at any time at our sole and absolute discretion. We may do this without notice to you. We have absolute editorial control over the Services (including all the material and/or content made available by REALRIDER® via a Platform and/or the Services) at all times.
We deliver the Subscription Services to you on a rolling basis. You will pay for the Subscription Services on a monthly recurring basis and we are obliged to deliver the Subscription Services to you during the period of time that you have paid for, subject to our right to terminate under these terms and conditions or the interruption of those Subscription Services by events beyond our reasonable control.
We will cease delivery of the Subscription Services at the end of the period for which you have subscribed unless you have renewed your subscription. We will attempt to notify you of the approaching expiry of your subscription but we will not be liable if you fail to receive that notification or if you do receive the notification but choose to ignore it.
Who can use our Services?
If you are 16 years of age or over and you are capable of entering into contracts for yourself (which is to say, you are not suffering from a mental disability), you may use our Services including the Subscription Services.
Can children and under-16s use the Services?
If you are under 16 years old:
Is the content of the Services suitable for children?
Some of the content on our Services will not have been moderated by REALRIDER® and/or may contain strong language or material which may not be suitable for children. We will do our best to identify such content and to give you as much guidance as possible for you to make an informed choice as to whether you wish to enable your child to view this content, but we cannot warrant that all content will be suitably identified.
By accessing and continuing to use the Services, you accept responsibility for reviewing such guidance and information and, where you allow anyone under the age of 16 to access the Services, for ensuring that the Services are suitable for them.
Should you wish your child to make use of the crash detection service, you are responsible for ensuring that s/he can understand how to respond to an alert generated mistakenly by the app. If you choose to make use of the crash detection service on your child’s behalf, you are responsible for ensuring that the information forwarded to the emergency services is correct and up to date and you understand that we cannot guarantee the successful transmission of this information to the first responders.
What must you comply with to use the Services?
What are your obligations?
By accessing any part of the Services (including any material or content made available by REALRIDER® via the Services), you agree that you will only use such Services:
You understand and accept that the hardware you use to access our Services may require certain software in order for the Services to work correctly and it is your sole responsibility to ensure that you have the required software before accessing those Services. In order to use the Services, you may be required to obtain certain updates and/or upgrades to your hardware. You are solely responsible for any costs and/or fees associated with any such updates/upgrades to any hardware or software.
You agree to indemnify us in respect of any damages or losses suffered by us as a result of any claim made or action taken by a third party relating to (i) your use of the Services in breach of these Terms (or any other applicable terms), or (ii) your violation of any applicable law or regulation when using the Services.
What are the restrictions on using our Services?
By accessing any part of the Services (including any material or content made available by REALRIDER® via the Services), you agree that you will not:
Do you need to register to use the Services?
You are required to register your details for Services and open a user account that you can then use to access and log on to use those Services (your “REALRIDER® Account”). You may change or update your user name and password or other details at any time via your REALRIDER® Account. You promise that all information and details provided are true, accurate and up to date in all respects and at all times.
You are responsible for all activity that occurs under your user name and password. You must keep any password confidential and we will not be responsible where your password is used by someone else. You should notify us immediately of any unauthorised use of your REALRIDER® Account and any breach of security as soon as you become aware of it.
Please choose a password that is not only memorable but also reasonably secure. We recommend steering clear of birthdays and names. A combination of letters and numbers is usually the minimum for any sensible level of security, but you might like to use punctuation as well as a combination of upper and lower case characters. Most web accounts are hacked using ‘social engineering’, in short: the guessing of passwords. If your account is hacked, we will not be responsible for any damage that you suffer, so please do your best to keep your registration details secure.
What are our rights in relation to your use of the Services?
We reserve the right to suspend, restrict or terminate your access to all or any part of the Services with or without notice at any time at our sole and absolute discretion.
We may also permanently ban or temporarily suspend you from using the Services if you do not comply with these Terms or any other applicable terms, at our sole and absolute discretion.
What are our obligations and limits on liability?
We will use reasonable endeavours to deliver the Subscription Services as described in the Website and App from time to time. All other Services are provided on an ‘as is’ and ‘as available’ basis.
Certain Services, such as the crash detection service, are available only in limited areas. Details of the geographical scope of those Services will be published on the Website from time to time. We will attempt to notify you in the event that you use our Services outside of such areas but such notifications are dependent upon many factors that are beyond our control and we will not be liable to you in the event that you fail to receive such a notification.
We cannot promise that our Services will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition, or free from viruses or other harmful components. Not all of the features and functionality of the Services will be available on all devices. We make no guarantee that all or any features of the Services will work on any particular device. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs, we accept no liability for them.
The Services may be suspended temporarily and without notice for any reason including without limitation in the case of system failure, maintenance or repair or due to events reasonably beyond our control. Except as set out in the “Is payment required to use our Services” section below, we will not be liable to you or to any other person in the event that all or any part of the Services is unavailable, discontinued, modified or changed in any way.
Where you are required to obtain certain updates and/or upgrades to your hardware or software in order to use the Services, you are solely responsible for any costs and/or fees associated with any such updates/upgrades and we make no guarantees in respect of the compatibility of your hardware or software with the Services and/or any updates/upgrades.
In addition to other specific exclusions of liability set out in these Terms, we do not accept any liability for:
Any content or other materials included in the Services do not, and are not intended to, amount to advice on which you should rely. Consequently we do not accept any responsibility or liability for any actions or omissions that you may take in reliance on such content or materials.
If you make use of the crash detection functionality within the app, we will use our best endeavours to contact the emergency services, namely the Ambulance Service, on your behalf however you should not rely on our ability to do so as there are several variables that can interfere with the crash detection function, such as damage to your device, network coverage or failure, or such like. Please also be aware that the crash detection function makes use of an algorithm that considers many factors and although we have subjected the algorithm to extensive testing, we cannot warrant that it will work perfectly in absolutely every circumstance. Wherever possible, please make sure you have other arrangements in place, such as sharing your route and making others aware of where you should be at any given time.
Nothing in these Terms will:
Who owns the intellectual property in the Services?
All copyright, trademarks, design rights, patents and other intellectual property rights (whether registered or unregistered) in the Services and all material or content made available by REALRIDER® via the Services (excluding any User Generated Content (see below)) are and will remain at all times the property of REALRIDER® (or REALRIDER’s licensors or third parties, as applicable).
Who can use the intellectual property in the Services?
The names, images and logos identifying us, our partners or third parties and our/their products and services contained in the Services are proprietary marks and may not be reproduced or otherwise used without our express permission.
Nothing contained in these Terms grants you a licence or a right to use any copyright, trademarks, design rights, patents or other intellectual property right owned or controlled by REALRIDER®, its licensors or any third party, except to the limited extent necessary to receive the Services.
Can the content of the Services be copied?
You may not copy all or any part of any materials or content made available by REALRIDER® via the Services except to the extent permitted in these Terms, or expressly by us, or at law.
If the Services are accessed by an authorised person for or on behalf of an educational establishment for the non-commercial educational purposes of that educational establishment then, provided that the educational establishment:
the non-commercial access to our Services permitted by these Terms will also apply to non-commercial educational use within the scope of the ERA licence held by that educational establishment.
Who is responsible for User Generated Content?
The Services will incorporate content that is generated either by users of the Services (including you) or through third party applications/widgets (e.g. from “social media” platforms such as Facebook or Twitter) (“User Generated Content”). You agree and acknowledge that:
Consequently we do not accept any responsibility or liability for User Generated Content or any actions or omissions that you may take in reliance on it.
What additional terms apply to content submitted by you?
If you wish to submit any contribution to the Services or upload any content such as any text, photographs, graphics, video or audio to the Services (“Submission”), you agree that any Submission you make is subject to the following additional terms, except where expressly stated otherwise in any Additional Terms and Conditions that apply to a specific Service.
By making a Submission to our Services, you grant us a licence (which means permission) to use, edit, reproduce, record, modify, translate, distribute, play, perform, make available to the other users of the Services, prepare derivative works of and to display your Submission by any medium or method whether now known or later developed to be exercised in our sole discretion throughout the world for the full term of copyright and other rights and all renewals and extensions thereof including, for the avoidance of doubt, the right to register any design rights and/or trademarks. You agree that this licence is: perpetual (which means it lasts forever); non-exclusive (which means you are free to grant permission to use the Submission to other parties); royalty-free (which means we won’t pay for the permission either now or in the future); and transferable (which means we can transfer the licence to any other third party) and you agree that we can sub-licence this license (which means we can grant an equivalent permission to other third parties in respect of your Submission). You also agree to waive your ‘moral rights’ in your Submission.
You are responsible for the contents of any Submission you may make and the consequences arising from its use on our Platforms and/or as part of our Services. You will not upload any material or content which is in any way defamatory, obscene, unlawful, harmful, offensive or inappropriate or infringes the rights of a third party or may have the effect of being harassing, threatening, abusive or hateful or that otherwise degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability. You agree not to commit any criminal offence or infringe any laws in producing or making a Submission. You agree not to transfer files which contain viruses or other harmful programs. Further, you must not endanger yourself or others, or take any unnecessary risks in order to produce or make a Submission.
You also agree not to advertise or promote third parties’ or your own goods or services in any Submission, including but not limited to by way of the distribution of “spam” messages. In particular, you agree not to use the Services to provide links to third party websites.
We may accept, modify, withdraw or refuse to display your Submission at any time at our sole and absolute discretion. We may do this without notice to you for any reason, including, without limitation, where we suspect your Submission to be in any way defamatory, obscene, unlawful, harmful, offensive, inappropriate or to infringe the rights of a third party. However, we have no obligation to modify or remove any inappropriate, offensive or unlawful User Generated Content or other content.
Please note that we cannot accept any Submission containing any music, save where expressly permitted by us.
Are my details kept safe?
We use security measures to keep details you have provided to us safe but we recommend that you never use the Services to reveal to others any personal information about yourself or anyone else (for example: telephone number, home address or email address) unless you are absolutely certain that the recipient of such information can be trusted. You are entirely responsible for maintaining the confidentiality of your details when using our Services.
If you wish to enable the crash detection functionality, you may choose to store medical information about yourself in the app. If the crash detection is triggered, the app will attempt to transfer this data from your device to the emergency services via our servers. Although the data will pass through our servers at that point, it is only stored transiently. At no point will we have access to that information and it will not be stored by us other than as necessary to facilitate the transmission.
Please make sure that you switch the crash detection service off in the event that you lend your device to another. If you do not and they are involved in an accident, the transmission to the emergency services of your medical information could be extremely hazardous to and possibly fatal for that person.
Is payment required to use the Services?
If you choose to become a crash detection subscriber, you must designate and provide information about your preferred payment method (e.g. credit card, online payment service or any other payment method made available by REALRIDER®) (“Payment Method”). You may switch to a different Payment Method or update your information by visiting “Settings” or by contacting us by email at email@example.com. You will immediately be charged for your subscription fees after you click “Submit” on the confirmation page and your account will be activated to Premium status. You agree to pay all subscription fees and other charges incurred in connection with your username and password for your REALRIDER® account.
Fees and Renewals
Subscription fees are paid monthly. All fees are payable in advance. Subscription fees will be billed automatically to the Payment Method at the start of the period, as applicable, and will auto-renew until your subscription is terminated. The renewal subscription fees will be the same as the initial charges unless you are otherwise notified in advance. You authorise REALRIDER® to charge your Payment Method for the appropriate subscription charges and fees and for any other purchases you elect to make via the Platform. REALRIDER® reserves the right to increase subscription fees or to institute new fees at any time upon reasonable notice posted in advance on the Platform. ALL PURCHASES ARE FINAL AND NO REFUND WILL BE GIVEN FOR UNUSED PORTIONS OF YOUR INITIAL OR ANY RENEWAL SUBSCRIPTION PERIOD.
You may cancel your Premium subscription by visiting “Settings” and selecting “Cancel Crash Detection Subscription” or by contacting us at firstname.lastname@example.org. The cancellation of a subscription will go into effect at the end of your current billing cycle, and you will have the crash detection through the remainder of such billing cycle. When your Premium subscription ends, your account will enter “REALRIDER® Free” mode. No refunds or credits will be provided by REALRIDER® upon cancellation. You can renew your subscription at anytime without opening a new account, provided that additional fees may apply if you decide to upgrade to Premium subscription at a later date.
Can you link to our Website?
You may link your website to the home page of our Website, provided that you own that website and that you do so in a way that is fair, legal and does not take advantage of or damage our reputation and any such link is for non-commercial purposes. Any such link must not, suggest or in any way give the impression that you have any commercial relationship with us, or that we have approved or endorsed such link. You may not create a link to any part of our Website other than the home page. We reserve the right to withdraw permission to link to the home page of our Website at any time without notice at our sole and absolute discretion. You may not “deep-link” to pages beyond the home page without our express permission.
Can you frame our Website?
You may not frame our Website on other website without our express permission.
Do third parties provide content and services on our Platforms?
Please note that certain pages and services may be hosted, managed, delivered and operated by a third party. Where this is the case it will be indicated on the Website and/or the relevant service. Your use of those services will be the subject of terms and conditions with the third party in question and your contract in respect of the delivery of those Services will be with that third party.
When registering to become a user of REALRIDER® you are accept those third party terms and conditions, which come into force the moment you activate a third party service to which they relate. If you do not consider those third party terms and conditions to be acceptable, you may continue to register to use the Services. Simply ignore and make no use of the third party service to which the terms and conditions you have rejected apply and those terms and conditions will not apply to you.
The Services delivered by REALRIDER® may contain links to other third party websites, platforms, goods, offers and services through advertising or otherwise, and in certain circumstances our content may also be made available on third party services and platforms (“Distributed Content”).
Who is responsible for third party content and services?
The third parties delivering services to you via the Services are companies wholly independent of us and are solely responsible for all aspects of any transaction you may make using such services. They may have their own Privacy Policies and/or Terms and Conditions of Use. Your use of such third party websites and services will be governed by their Terms and Conditions and Privacy Policies, we therefore recommend you read those documents since you will be agreeing to comply with them. For the contact details of the applicable third party, see that third party’s Terms and Conditions or available or referred to on the applicable Platform.
You are free to choose whether or not to make use of such third party services. Consequently we do not accept any responsibility or liability for content incorporated in our Services in this way or any actions or omissions that you may take in reliance on it. We are not responsible for the contents (including the Distributed Content) or availability of such third party websites or services (including the failure of any links to them). We do not endorse the material contained in their websites or services. Any links to third party services are provided for your convenience only.
If you use a third party service, you agree that: (i) we won’t be party to any transaction or contract with a third party that you may enter into (which may include, but is not limited to, a transaction or contract where the third party sells or otherwise provides Distributed Content, or access to Distributed Content, to you pursuant to that transaction or contract) in particular where we send you offers through the app; (ii) we will not be supplying those goods or services (including, where applicable, any Distributed Content) to you; and (iii) we won’t be liable to you for any loss or damage which you may suffer by using those third party websites, offers and/or services (including any use by you of Distributed Content) (iv) we will not be liable for any offers sent to you through the app, where the third party is not able to deliver on the offer you have been sent. You agree that you will not involve us in any dispute you may have with such third-party websites, offers and services.
Where are these Terms available?
These Terms are available on the Website. We will not file or store a copy of these Terms for each interaction or transaction by you via the Website or the Services. We therefore recommend that you print and store or save a copy of these Terms for future reference.
Can you transfer your rights under these Terms?
You may not assign, sub-license or otherwise transfer any of your rights or obligations set out in these Terms to any other person.
Can a third party enforce these Terms?
These terms do not create any rights that are enforceable by any person who is not a party to these Terms. However, in registering to become a user of our Services, you also accept the terms and conditions applicable to any services delivered by third parties.
What happens if we do not enforce a right under these Terms against you?
If we decide not to exercise or enforce a right that we have against you (e.g. as a result of you breaching these Terms), this does not prevent us from doing so at a later date.
What happens if part of these Terms is not enforceable?
If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions of these Terms and they will remain in full force and effect.
What happens if there is a dispute about these Terms?
These Terms are available in English only and are governed by and construed in accordance with the laws of England (or the laws of Scotland if you are domiciled there). Disputes arising in connection with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.
You can email us with any questions, queries or complaints at email@example.com
Alternatively, our postal address is: Realsafe Technologies Limited, Northern Design Centre, Baltic Business Quarter, Gateshead NE8 3DF.
This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your sensitive information and how we will deal with it. For the purposes of the Data Protection Act (‘the DPA’) and the EU General Data Protection Regulation (‘the GDPR’), sensitive information includes what is defined as your ‘personal data’.
By visiting http://www.realrider.com (the ‘Website’) or the Realrider® mobile application (our ‘App’) you accept and consent to the practices described in this Privacy Notice including the processing of your personal data under this lawful basis.
In this Privacy Notice, we seek to abide by the letter and spirit of the guidelines laid out by the UK Information Commissioner’s Office in the document ‘Privacy Notices, Transparency and Control’.
Who We Are
More formally, we are Realsafe Technologies Limited. We are a company registered in England and Wales with Company number 08120770 and our registered office is at Northern Design Centre, Abbott’s Hill, Baltic Business Quarter, Gateshead, England, NE8 3DF.
We are registered with the Information Commissioners Office under registration number Z3279705 and you can view more details of our registration by visiting the ICO’s website here.
For the purposes of the DPA and in-line with the GDPR, Realsafe Technologies Limited is the Data Controller.
If you have any concerns about the way we use your information or any questions about this Privacy Notice, please let us know. We can be contacted via email at firstname.lastname@example.org or you can write to us at the address above or contact us using the Live Help feature on our Website.
What we do with your information
We will use your information to:
We compile statistics about user trends on our Website, which are used by third party organisations to understand how users interact with businesses, brands and one another online and to advise about these things. These statistics are drawn from a dataset which does not contain any information from which you can be identified.
Information we collect from you
We will collect and process the following information about you:
Information you give us – this is information about you that you give us by filling in forms on our Website, our App or by corresponding with us by phone, email or otherwise. It includes information you provide when you sign up to a subscription through the Website or App. We only request from you the minimum data required for you to use our service.
To sign up to our Services we will ask you for our email, your full name, date of birth and your city. You may also want to upload a profile picture to supplement your account information too.
You will also have the option to supplement your profile by adding medical data to your profile on our App. Adding medical data will allow you to take full advantage of the Services that we offer. We will at no point have any access or be able to view any of your medical data, this data will be passed securely directly onto the 999 services.
Information we collect about you – Whenever you visit our Website and our App we may automatically collect the following information:
technical information – including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Access to your GPS location is an essential part of the Services that we deliver and therefore we will also collect this from you (with your permission).
information about your visit – this includes the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), pages you have visited, page response times, download errors, length of visits to certain page and page interaction information (such as scrolling, clicks, and mouse-overs).
Information we receive from other sources – This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this Website. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Where we hold and what we do with your information
The information and content held on our Website is deployed geographically to maximise user experience. All information that could identify individuals within the European Union is stored exclusively within the European Union. We will never share your user information with third parties for promotional purposes.
Our website is hosted by Microsoft Azure who are contracted by us for the provision of technical services. We remain responsible at all times for the security of your information, but if you want to know more about how we interact with Microsoft you can view their Privacy Notice, amongst their other policies here.
Our email marketing is delivered to you by MailChimp and you can view more information about MailChimp and how they handle personal data by visiting their website here.
We may also disclose your information to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
What we do to ensure the security of your personal information
We take the security of your personal data very seriously. Our approach to information security is constantly evolving and continually reviewed.
We have adopted industry best practices from both technological and business process perspectives in order to make the security of your data a key part of the way we do business.
All our customer data and data collected through the Website or the App is stored on our SSL secured servers.
We have policies and practices in place that not only ensure our compliance under the DPA but also the GDPR, including training and adequate procedures put in place for any staff that handle or have access to sensitive information.
Your rights regarding your personal information
We may contact you via email, SMS or push notification with updates about the services that we offer or any changes that we have made to our Website.
You can opt in or out at any time by clicking the ‘Unsubscribe’ link in our emails.
To control and turn push notifications on or off on mobile, open the REALRIDER® app and tap on Profile in the navigation bar. Click on settings and notifications to control the notifications you would like to receive.
You can amend all of your communication preferences at any time through the App.
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our service may be advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we are not responsible or liable for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.
You have the right to find out about what information we hold about you. You can exercise that right by contacting us and we will send you any request for information in a suitable electronic form within 20 working days. To make a request for information please contact email@example.com and a member of our team will be in touch.
If your personal data is incorrect then you have the right to rectify this information and ensure that it is accurate and up to date. If your data is incorrect then please contact us at the email address above and a member of the team will rectify this on your behalf.
You have the right ‘to be forgotten’ and to have your personal identifiable information permanently deleted from our systems. Again, if you would like to exercise this right then please contact us at firstname.lastname@example.org.
There will be no charge made for reasonable electronic access to your information, your right to rectification or for your right to be forgotten from our systems.
How long we hold your information for
At Realsafe we have procedures in place to regularly review every 12 months what personal data we hold. If you have not interacted with us or accessed our services during this or the subsequent period then we will delete your personal data from our systems, but will send you an email first informing you of our intention to do so. Of course, you have the right to forgotten at any point and can find out more about this in the ‘Access to Information’ section above.
Changes to this Privacy Notice
Any changes we may make to our Privacy Notice in the future will be posted on this page. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of our Website and App.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web and mobile interfaces, and what their use means to you. At the end, we’ve included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.
We use the following types of cookies:
You can find more information about the individual cookies we use and the purposes for which we use below:
We use Google Analytics to understand general trends about our content and traffic sources; for example, where users come from, which pages are most popular, which sites provide most traffic, how our marketing efforts impact the amount of visits we receive.
Google’s statement about privacy can be found here.
We use Facebook button to allow you to share out platform with your friends and other Facebook users. Facebook’s statement about privacy relating their Connect feature is here and also here.
We use a LinkedIn button to allow you to share our platform and the services we offer with your connections. LinkedIn’s information about privacy can be found here.
We use an Instagram button to allow you to easily follow our Instagram account. You can find out more about how Instagram handle your personal data by visiting their statement on Privacy here.
We use the GooglePlus to allow you to follow our page on their platform. You can view more about how Google handle your data by viewing their Privacy Notices here.
The YouTube button allows you to easily access and follow our account on YouTube. You can read about how YouTube handle your data by viewing their policy here.
More information about cookies
Still don’t know what cookies are? Then why not follow the link conveniently located here which provides more information about what they are and how they work.
Contact the Information Commissioner if there is a problem
If you consider we have not addressed your problem, you can contact the UK Information Commissioner’s Office for assistance. Further information can be found here.