When you download the REALRIDER® app you will be invited to subscribe to the crash detection service. On subscribing you will be asked to add your bike and medical details to activate the service.

Monitoring key sensors in your smartphone, REALRIDER SOS® looks for changes that occur during a crash, such as a sudden impact, rapid deceleration and/or tumbling motion followed by a period of no movement. If a crash is detected, an alert is triggered and sent to the emergency services based on your GPS location.

Should you be involved in a crash, REALRIDER SOS® will activate and generate a ‘crash detected’ alarm on your phone. It automatically monitors key sensors in your smartphone to validate a crash has occurred, detect movement and to confirm if the system needs to stand down or send your emergency SOS data to the emergency services. If you are OK, you can deactivate the ‘crash detected’ alert manually by pressing the I’m OK on the screen.

If the alert remains untouched and you continue not to move, the phone will automatically send your precise GPS location, time of crash, direction of travel, bike, contact and medical details to the emergency services. You will be called to see if you are OK.

Please note – we DO NOT record or send any speed related data.

No, dropping your phone will not trigger REALRIDER SOS® if you are stationary.

REALRIDER SOS® features ‘Auto Pause’ technology, designed to reduce false alerts. By using satellite data, it ensures activation only when you’re moving above a specific speed threshold. This means the system automatically pauses during stops, such as for coffee or fuel, and seamlessly resumes once you start riding again.

No. REALRIDER® is not a performance-based app. The app uses GPS to track your routes, operates the auto-pause system and provides your precise location following a crash. REALRIDER SOS® is triggered when sensors detect an impact. None of the information is recorded. There is also no record of your speed or any other telemetry data.

The crash detection system is sensitive to sudden impacts but sophisticated enough to know if you are still moving afterwards.

The app was originally designed to be carried by the rider. This helps paramedics find riders who have had thrown from their bikes. The body also helps smooth out vibrations from the bike or road thus preventing triggering from pot holes or heavy braking.

With the growth in app-based navigation services, more and more phones are being mounted to bikes. This has the potential to cause the app to trigger. If it does, the app will continue to monitor movement and in most cases automatically resets. You can manually cancel the alert via the app.

REALRIDER® includes a suite of rider-centric features that are free-to-use and do not require a subscription. REALRIDER SOS® is a premium function and is subject to a monthly or annual subscription fee.

A one month free trial is available for new customers who pay in-app via Apple or Google Play. You can up to save 25% when you pay via the REALRIDER® website for an annual subscription. Either subscription method protects riders travelling within the territories covered by the service.

If you wish to cancel your monthly subscription to REALRIDER SOS®, you need to do this via Apple or Google – normally via your subscription settings. To cancel an annual subscription, you need to do so via Stripe. See your REALRIDER® subscription receipt for details.

If you cancel your subscription, REALRIDER SOS® will be deactivated at the end of your billing period. No refunds will be made for subscriptions already paid.